Shipping policy

Thank you for visiting and shopping at AURA. We are committed to providing reliable, efficient, and worldwide shipping so you can shop with confidence.

1. Order Processing Times

  • All orders are processed within 1–4 business days

  • Orders are not shipped or delivered on weekends or holidays

  • During high-volume periods, processing times may be slightly extended. If there is a significant delay, you will be notified via email

2. Shipping Rates & Delivery Estimates

Shipping costs are automatically calculated and displayed at checkout based on your location and selected shipping method.

Shipping Method Estimated Delivery Time
Standard (US & Canada) 3–7 business days
Expedited (US & Canada) 3–4 business days
International 7–21 business days

Delivery times may vary due to destination, carrier delays, or customs processing.

3. Shipment Confirmation & Tracking

  • Once your order ships, you will receive a shipment confirmation email containing your tracking details

  • Tracking information typically becomes active within 24 hours of shipment

4. Shipping Restrictions

  • We currently do not ship to P.O. Boxes or APO/FPO addresses

  • Orders with incomplete or incorrect addresses may experience delays or cancellation

5. Countries & Regions We Ship To

We currently ship to the following countries and regions:

🇺🇸 United States
🇨🇦 Canada
🇬🇧 United Kingdom
🇦🇺 Australia
🇳🇿 New Zealand
🇫🇷 France
🇩🇪 Germany
🇮🇪 Ireland
🇵🇱 Poland
🇸🇪 Sweden
🇧🇪 Belgium
🇳🇱 Netherlands
🇮🇹 Italy
🇪🇸 Spain
🇧🇷 Brazil
🇮🇳 India
🇵🇰 Pakistan
🇸🇬 Singapore

More regions will be added as we continue to expand globally.

6. Customs, Duties & Taxes

Customs duties, taxes, and import fees (if applicable) are not included in the item price or shipping cost.

AURA is not responsible for these charges. Any fees imposed during or after shipping are the responsibility of the customer. Additional shipping charges may apply depending on destination.

7. Lost, Delayed, or Damaged Packages

AURA is not liable for packages lost, delayed, or damaged during transit by the carrier.

If your order arrives damaged:

  • Please contact the shipping carrier immediately

  • You may also reach out to our support team, and we will assist you with the claim process where possible

8. Contact & Support

If you have any questions about shipping or your order, you can reach us anytime at:

📧 support@aurainternational.store

You can also get instant help by clicking the chat button at the bottom-right corner of your screen and connecting through:

  • Live Agent Chat

  • WhatsApp

  • Telegram

  • TikTok Messages

All support options are available in one place—simply choose the channel that works best for you.