Terms of service

Welcome to AURA. These Terms of Service (“Terms”) govern your access to and use of our website and online store, operated by AURA. By visiting our site or purchasing from us, you agree to be bound by these Terms. Please read them carefully before using our website.

1. Online Store Terms

By agreeing to these Terms, you confirm that you are at least the age of majority in your state, province, or country of residence.

You may not use our products or services for any illegal or unauthorized purpose, nor may you violate any laws in your jurisdiction, including copyright and intellectual property laws.

2. General Conditions

We reserve the right to refuse service to anyone, at any time, for any reason.

You understand that your content (excluding payment information) may be transferred unencrypted across various networks and modified to meet technical requirements. Payment information is always encrypted during transfer.

3. Accuracy, Completeness, and Timeliness of Information

We strive to ensure that all information on our website is accurate and current; however, we do not guarantee that product descriptions, pricing, availability, or other content will always be error-free, complete, or up to date.

Any reliance on information provided on this site is at your own risk.

4. Modifications to Service or Prices

Prices for our products are subject to change without prior notice.

We reserve the right to modify, suspend, or discontinue any part of the Service at any time without notice and without liability to you or any third party.

5. Products and Services

Certain products or services may be available exclusively online and may have limited quantities.

We make reasonable efforts to display product images and colors accurately; however, actual colors may vary depending on your device’s display settings.

We reserve the right to limit the sale of our products or services, refuse any order, or discontinue any product at our sole discretion.

6. Billing and Account Information

We reserve the right to refuse or cancel any order placed with us.

We may limit or cancel quantities purchased per person, per household, or per order, including orders that appear to be placed by resellers or distributors.

You agree to provide current, complete, and accurate billing and account information for all purchases made through our store.

7. Third-Party Tools and Links

We may provide access to third-party tools or links to external websites over which we have no control.

You acknowledge and agree that such tools and links are provided “as is” and “as available,” without warranties, representations, or conditions of any kind. Any use of third-party services is at your own risk.

8. User Comments, Feedback, and Submissions

If you submit comments, feedback, suggestions, or other materials, you agree that we may use, reproduce, edit, publish, and distribute such content without restriction.

We are under no obligation to maintain comments in confidence, pay compensation, or respond to submissions.

9. Personal Information

Your submission of personal information through the store is governed by our Privacy Policy.

10. Prohibited Uses

You are prohibited from using the site or its content:

  • For any unlawful purpose

  • To violate any applicable laws or regulations

  • To infringe upon intellectual property rights

  • To harass, abuse, defame, or harm others

  • To upload or transmit viruses, malware, spam, or malicious code

  • To interfere with the security features or operation of the Service

We reserve the right to terminate your access for violating any prohibited use.

11. Disclaimer of Warranties & Limitation of Liability

We do not guarantee that your use of the Service will be uninterrupted, secure, timely, or error-free.

All products and services are provided “as is” and “as available.” Your use of the Service is at your sole risk.

To the fullest extent permitted by law, AURA, its owners, employees, affiliates, and partners shall not be liable for any loss, damage, or injury arising from your use of the website or any products purchased through it.

12. Indemnification

You agree to indemnify, defend, and hold harmless AURA and its affiliates, officers, employees, and partners from any claim or demand, including reasonable legal fees, arising out of your breach of these Terms or violation of any law or third-party rights.

13. Severability

If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision shall be enforced to the maximum extent permitted by law, and the remaining provisions shall remain in full force and effect.

14. Termination

These Terms remain effective unless terminated by either you or us.

You may terminate these Terms at any time by discontinuing use of our website. We may terminate or suspend your access without notice if you fail to comply with these Terms.

15. Governing Law

These Terms of Service and any related agreements shall be governed by and construed in accordance with the laws of Alberta, Canada, without regard to conflict of law principles.

16. Contact Information & Support

If you have any questions about these Terms, your order, or our services, you can reach us anytime at:

📧 support@aurainternational.store

You can also contact us instantly by clicking the chat button at the bottom-right corner of your screen and connecting through:

  • Live Agent Chat

  • WhatsApp

  • Telegram

  • TikTok Messages

All support options are available in one place—simply choose your preferred channel.