Terms of service

Terms of Service

Welcome to AURA.
These Terms of Service (“Terms”) govern your access to and use of our website, products, and services. By visiting our store or placing an order, you agree to these Terms. Please read them carefully before using our website.

1. Eligibility & Use

By using our website, you confirm that you are of legal age in your country, state, or province of residence.

You agree not to use our products, services, or website for any unlawful, fraudulent, or unauthorized purpose, including violations of intellectual property or copyright laws.

2. Our Services

AURA provides modern lifestyle, wellness, and innovative consumer products through our online store.

We reserve the right to:

  • Refuse service to anyone
  • Limit or cancel orders
  • Restrict product availability
  • Update or discontinue products or services at any time

without prior notice.

3. Product Information & Availability

We strive to provide accurate product descriptions, pricing, images, and availability information. However, occasional errors or delays may occur.

Please note:

  • Product colors may vary depending on your device display
  • Availability may change without notice
  • Certain products may be offered in limited quantities

We reserve the right to correct any errors, inaccuracies, or omissions at any time.

4. Pricing & Payments

All prices are listed in the applicable currency shown at checkout and are subject to change without notice.

By placing an order, you agree to provide accurate billing, shipping, and payment information.

Orders suspected of fraud, abuse, unauthorized resale, or policy violations may be canceled or restricted at our discretion.

5. Shipping & Delivery

Delivery times are estimates only and may vary depending on location, customs processing, carrier delays, or demand.

AURA is not responsible for delays caused by:

  • Shipping carriers
  • Customs clearance
  • Weather or global disruptions
  • Incorrect shipping information provided by customers

Customers are responsible for ensuring delivery information is accurate before completing checkout.

6. Returns & Refunds

Returns and refunds are governed by our Return Policy.

Certain items — including hygiene-related, personalized, clearance, or Final Sale products — may not qualify for return or refund eligibility.

For complete details, please review our Return Policy before placing an order.

7. Third-Party Services & Links

Our website may contain links, integrations, or access to third-party platforms, tools, or services.

These services are provided independently and are not controlled by AURA. We are not responsible for third-party content, policies, availability, or practices.

Your use of third-party services is at your own discretion and risk.

8. Intellectual Property

All content on this website — including branding, logos, graphics, text, images, product descriptions, and designs — is the property of AURA or its content providers and may not be copied, reproduced, or distributed without written permission.

Unauthorized use of our content or branding is strictly prohibited.

9. User Conduct

You agree not to:

  • Use the website for illegal activities
  • Upload harmful code, malware, or spam
  • Attempt unauthorized access to systems or data
  • Harass, abuse, threaten, or harm others
  • Interfere with the security or functionality of the website

Violation of these rules may result in immediate suspension or termination of access.

10. Disclaimer of Warranties

All products and services are provided on an “as is” and “as available” basis.

While we work to maintain a reliable and secure experience, AURA does not guarantee that:

  • The website will always be uninterrupted or error-free
  • Product descriptions or pricing will always be fully accurate
  • Services will always be available without delays or interruptions

Your use of our website and products is at your own risk.

11. Limitation of Liability

To the fullest extent permitted by law, AURA and its affiliates, owners, employees, partners, or suppliers shall not be liable for any indirect, incidental, special, or consequential damages arising from:

  • Website use
  • Product use or misuse
  • Delayed deliveries
  • Service interruptions
  • Technical issues or third-party failures

12. Changes to These Terms

We reserve the right to update or modify these Terms at any time.

Changes become effective immediately upon being posted to our website. Continued use of our services constitutes acceptance of any revised Terms.

13. Governing Law

These Terms are governed by and interpreted under the laws of Alberta, Canada, without regard to conflict of law principles.

Contact & Support

If you have questions regarding these Terms, your order, or our services, our team is here to help.

📧 support@aurainternational.store

You can also connect instantly through:

  • Live Chat
  • WhatsApp
  • Telegram
  • TikTok Messages

Simply use the support chat available on our website and choose your preferred platform.