Refund policy

AURA 14-Day Return Policy

At AURA, customer satisfaction is our top priority. If you’re not fully satisfied with your purchase, we’re here to help.

1. Returns Eligibility

  • You have 14 days from the date you receive your order to request a return.

  • The product must be unused, in its original packaging, and in resellable condition.

  • You’ll need to provide a receipt or proof of purchase.

  • Health or personal care items (e.g., massage pillows, beauty tools) may not be eligible for return due to hygiene reasons.

2. How to Request a Return

  • Contact our support team at support@aurainternational.store with your order number and reason for return.

  • Once approved, we will provide return shipping instructions.

  • Items sent back without first requesting a return will not be accepted.

3. Damages and Issues

Please inspect your order upon arrival and contact us immediately if:

  • The item is defective

  • The item is damaged

  • You received the wrong item

We will work quickly to evaluate the issue and make it right.

4. Refund Process

  • Once we receive and inspect your return, we’ll notify you of approval or rejection.

  • If approved, your refund will be processed within 10 business days to your original payment method.

  • Your bank or credit card provider may take additional time to post the refund.

  • If more than 15 business days have passed since refund approval, please contact us at support@aurainternational.store.

5. Exchange Policy

  • For defective or damaged items, we will send a replacement or arrange an exchange at no cost.

  • For size or model exchanges, additional shipping costs may apply.

  • The fastest way to get what you want is to return the item and place a new order.

6. Non-Returnable Items

  • Personalized or customized products

  • Items marked as Final Sale

  • Opened health or hygiene-related products

  • Hazardous materials, flammable liquids, or gases